Promotions

We often have promos running on our website, please remember to apply the promo when at the checkout and to enter any promo code exactly as displayed on the website.

If you're having issues applying a promo to your order, these are some of the things to check:

• Is there a time limit to the promo? Some of our promos have time limits, your order must be placed before the promo ends to be applied to your order.
• Only one code can be used per order, if you already have a promo applied then we wont be able to apply another to the same order.
• Check for any exclusions, some of our promos exclude products from some categories on our website.

Entered a promo code into the “discount code box”, clicked “Apply” but getting an “invalid code” message or other error in red text?

Check the below helpful tips and FYIs before getting in touch:

• All codes have an expiry date you know. Check the email in which you received the code to confirm how long you have to use it.
• Check you do not have any sale or premium items in your basket. Codes cannot be used on these.
• Make sure you are entering the code in the proper capitalization letters and without any spaces. This is super important!
• Make sure you are not trying to apply more than one promo code per order.
• Make sure you have selected the relevant delivery method, if your code is a delivery discount.
• Some promotional codes only apply to certain items e.g. new in/hotlist. If you received your code on email, the full details of the items the code is applicable on will be included.
• Items that are already on sale (red prices) will be excluded from any further discount via promo code (unless otherwise stated).
• The best way to correctly apply a promo code is by copying and pasting it in the 'Discount Code' box. If that is not possible please make sure the code is exactly in the same lettering, capitalization and spacing as was originally shown.
• Most of our codes are single use, so if you have used the code before and it is now showing as invalid then please check the terms of the code to confirm if it is single use.

All sale (red prices), beauty and premium items are excluded from promotional code discounts, unless otherwise stated.Some promotional codes are only applicable to selected items, check your email, or source where you received your code - if there are items excluded then it will say so there.